Live Support 现场支持

Now - so far I haven't told you anything that you probably don't already know.现在-到目前为止，我没有告诉你的事，你大概不知道。 However, if you haven't used a live support software in the past - or you haven't had experience with one of the premium services, then the following should be very interesting!不过，如果您有没有用一个活生生的支持软件，在过去-或你有没有经验之一的保费，服务项目，然后以下，应该很有意思！

Cost of Implementing Live Support成本实施现场支持

Back when I started with HumanClick, I believe that the cost was somewhere around $30 per operator, per month.回到当我开始与humanclick ，我相信成本约30元的经营者，每月。 That was reasonable for the time.这是合理的时间。 A year or two later, they jumped to somewhere around $100 per operator per month!一年或两年后，他们到了约100元的经营者每月！ That's where many of the premium hosted live support software are priced today too.说的，有许多的保费举办的现场支持软件的价格今天也。 That's prohibitive for many website owners - especially if you need several operator accounts.这是望而却步许多网站拥有者-特别是如果您需要几个运营商的帐户。

The free open source programs that are included with many cPanel hosting systems - or freely downloadable from the web are limited in features and still require installation, set-up, frequent patches, etc. They tend to be buggy too.免费的开放源代码程序，而且还包含许多的cPanel主机系统-自由下载，或从网路上是有限的特点和仍然需要安装，设置，频繁的补丁，等他们往往是漏洞百出。 If you have to hire someone to handle all of that technical stuff for you, you might as well just spend your money on a hosted system.如果您有聘请有人来处理所有的技术的东西你，你可能会以及刚刚花你们的钱放在托管制度。

But, wait a minute...但是，且慢...

...before I go too far giving you bad news about the costs of adding live support to your website, let's stop right here for a moment. ...之前，我走得太远，给你坏消息，有关的成本加入了现场支持到您的网站，让我们停止的权利，这里的时刻。

There are several premium Live Customer Support software programs that do not break the bank!有几个保费生活的客户支援软体程式不打破银行！ One of my favorites is called ProvideSupport .之一，我的收藏是所谓的providesupport 。 Provide Support not only sports a ton of great features, it's also a real bargain.提供支持，不仅是体育1吨的强大功能，这也是一个真正的讨价还价。 For as low as $8.25 per month per operator you can have live support running on an unlimited number of domains and pages!为低至$ 8.25每月每营办商，你可以现场支持上运行无限数量的域和页面！

Not All Live Customer Support Software Is Created Equal!并不是所有的活客户支持的软件是创造平等的！

While every live customer support system has the live chat feature in common, there are many other features that I find even more useful - and I'm tempted to go even further and say that some features can be even MORE important to than live chat!而每一个活的客户支持系统已活聊天功能，在共同的，还有很多其他的特点，我觉得更是有用的-我很想去，甚至进一步指出，某些功能，可更重要的比活聊天！

Here are some of my favorite features.这里是一些我最喜爱的功能。 The first part of the list will refer specifically to features that ProvideSupport offers.第一部分，这份名单将特别提及的功能， providesupport提供。 Then I'll add a few additional features that some of the more expensive programs offer.然后，我会添加一些额外的功能，一些较昂贵的程序提供。

1. 1 。 Real-time visitor monitoring: This feature allows you to place a hidden code on your web pages so that you can monitor your visitor's activities on your site, without them seeing a live help button. 实时监测访客：此功能可让您的地方，一个隐藏的代码在您的网页上，使您可以监控访客的活动，在您的网站上，没有他们看到一个活生生的帮助按钮。

2. 2 。 Referrer Listings: See which search engine or website referred each visitor. 引荐物品：看看哪个搜索引擎或网站中提到每位访客。

3. 3 。 Search Terms and Search Engine Pages: Releated to #2 - You can see the exact search term and even the link to the exact search page the visitor came into your site from. 搜索条件和搜索引擎的页面： releated ，以＃ 2 -你可以看到确切的搜索字词，甚至连接到确切的搜索页的游客来到到您的网站。

4. 4 。 Visitor Monitoring: Monitor each page that your visitor navigates to throughout your site (provided that you have the live support code on each page of yoru site). 访客监测：监测每个页面，您的访客浏览到您的整个网站（只要您有现场支持代码的每一页上yoru网站） 。

5. 5 。 Geo-Tracking: See a world map with dots placed wherever your visitors are located! 地理追踪：看到一个在世界地图上用点放在哪里您的访客都位于！ This is one of my favorites!这是一个我的最爱！

6. 6 。 Chat Invitations: Initiate a chat invitation for your site visitors. 交谈邀请函：启动一个聊天的邀请，为您的网站访客。

7. 7 。 Push Chat Visitors: Ability to "push" visitors your chatting with to other pages on your site, or on the web. 推动聊天访客：能力“推”游客您的聊天到您网站的其他网页，或在网站上。

8. 8 。 Canned responses: Easily created and categorized to make live support a breeze. 罐头回应：容易创建和分类，使现场支持易如反掌。

9. 9 。 Operator to operator chat: Operators can see when colleagues are online and chat with them too. 经营者的经营者聊天：经营者可以看到，当同事在线并与他们交谈过。

10. 10 。 Customization: Beautiful collection of live support buttons, chat windows and the ability to use custom graphics. 定制：美丽的收集现场支持按钮，聊天窗口和能力，以使用自订的图形。

Those are my 10 favorite features specific to Provide Support .这些是我最喜爱的10版特有的功能提供支持 。 Now - there are also other excellent live help software services that have a few more sophisticated features.现在-也有其他优秀的生活帮助软件服务，有一些更先进的功能。 Let's look quickly at those too.让我们看看在这些迅速。

Integration with knowledge base and ticket system / Customer visit and chat history data is stored / Co-browsing - Surveys - and several other complex features.融合与知识库及票务系统/客户访问和聊天记录等数据存储/合作浏览-调查-和其他几个复杂的功能。

Which Live Support Software is Best for Me?其中现场支持的软件是最好的我吗？

Well, of course that depends on how complex of a system you need.以及，当然这取决于如何复杂的一个系统，您所需要的。 For my business, we don't need all the complex support / ticket system features of those expensive live help systems, so a high-end service like ProvideSupport is perfect for us.我的业务，我们并不需要所有复杂的支持/票务系统的特点，那些昂贵的生活，帮助系统，所以一个高端服务一样， providesupport是十全十美的我们。 We can use it on every page of ALL of our websites (and we have over 50 of them) for no extra charge.我们可以使用它的每个网页上，我们所有的网站（和我们有超过50人） ，且不收取额外的费用。 We can monitor the traffic across all of those sites in real-time.我们可以监察交通，所有这些网站在实时时间。

This type of service (on that number of domains) from other companies would easily cost anywhere from $2,000 to $5,000 per month!这种类型的服务（在该域数量）由其他公司的成本，便很容易在任何地方从2000美元到5000元每月！ Yikes! yikes ！ That's why I rave about ProvideSupport for about $8.25 per month per operator, we're covered across ALL of the sites in our network.这就是为什么我狂野派对约providesupport约$ 8.25每月每营办商，我们很涵盖全国所有的网站在我们的网络。

One feaure that I do appreciate on some of the other systems that is not available on Provide Support is visitor history. 1 feaure ，我很欣赏的一些其他系统无法使用提供支持，是访问者历史。 It was nice to see if a particular visitor had been to your site in the past, what they viewed and a transcript of any previous chats.这是很好看，如果某一特定的游客已到您的网站在过去，他们有什么看法和誊以往任何聊天记录。 However, that is a feature I'm willing to do without for the huge savings we realize.不过，这是一个功能我很愿意这样做没有为庞大的储蓄，我们实现的。

Also, one other very small feature that I liked with some of the other tools was the audible alert that would ding-dong when a new visitor would enter your site.此外，另一项非常小的特点，我喜欢与其他一些工具是声响提示将叮当当一个新的访问者将进入您的网站。 Provide Support does have nice audible alerts for various things, but oddly, does not include the entry ding.提供支持，确实有很好的发声警示各种各样的东西，但奇怪的是，不包括入境丁。 Again though - a very small complaint.再次，虽然-一个很小的投诉。

Another great live computer support service is BoldChat .另一个伟大的活电脑支援服务，是boldchat 。 BoldChat includes many of the high-end features of the very expensive sevices but costs less at around $30 - $80 per operator for a single domain - depending on whether you choose basic, pro or their eCRM version. boldchat包括许多高年底的特点非常昂贵的sevices ，但成本更低，在30美元左右-$ 8 0％的营办商为单个域-根据您是否选择的基本，亲或其e c rm版本。 The basic and pro versions are quite similar to ProvideSupport - but If you require a ticketing system, the Bold Chat eCRM offering is a good choice and less costly than LivePerson, etc.基本法和Pro等版本非常相似providesupport -但如果你需要的票务系统，大胆聊天e crm提供的是一种很好的选择，成本更低，比l iveperson等。

The Verdict?翻案？

I'm convinced that just about every type of web site can really benefit from good live support software.我坚信，只要大约每类型的网站能真正受惠，从良好的生活，支持软件。 Whether you use it primarily for monitoring your web traffic and result of your promotional campaings - or if you need a system specifically for client support and online sales - you will quickly become hooked - it's actually quite addictive!您是否使用它主要用于监测你的网站流量和的结果，您的促销campaings -或者，如果您需要一个制度，专门为客户的支持和在线销售-您将很快成为迷上了-它其实相当令人上瘾的！

Those who will benefit most will be close to their computers throughout the day - or have a staff (whether in-house, or out-sourced) available to handle support requests.这些将有利于谁最会接近他们的电脑在整个天-或有一名工作人员（无论是在内部，或外包）可用来处理的支持请求。 I have also begun recommending live support software for our retail clients that have bricks and mortar shops, in conjunction with an online store.我也开始推荐了现场支持的软件为我们的零售客户有砖头商店，在与一个在线商店。 Live computer support requests are handled much the way that a telephone call would be.生活计算机支持的要求，处理很多的方式，一个电话会。 In fact, when a customer has a question, the computer will "ring", allowing anyone nearby to accept the support / sales call.事实上，当客户有问题，电脑会“环” ，不允许任何人在附近接受支持/销售部电话。 What a way to increase daily sales!什么方式，以增加每天的销售！

Regarding the different live help services, I'l totally sold on ProvideSupport.对于不同的生活，帮助服务， i'l完全出售的providesupport 。 They offer great online service, just about all the most desired features, the ability to run a single account across unlimited domains, super-low pricing and much more.他们提供了极大的在线服务，只需约的所有最想要的功能，能够运行一个单一帐户全国无限域，超低价格和更多的工作。

They're followed by BoldChat - A good choice for users who need more advanced ticketing and visitor history data.他们随后boldchat -一个很好的选择，为用户谁需要更先进的售票和旅客的历史数据。 They're a LOT more expensive than ProvideSupport , but much less costly than Live Person and other similar services.他们是吃一堑，更昂贵，比providesupport ，但大部分花费较少的比活的人及其他类似的服务。

About the Author: Stephen Rinaldi is the founder of BBIworld.Com and the BBI Network.关于作者：斯蒂芬里那尔迪是创始人bbiworld.com和转乘网络。 He is author of several popular books and Special Reports, such as Top Web Design Scams and What You Need To Know About Web Hosting and Domain Names , both freely available from BBI Publishing .他是作者的几个热门书籍和特别报告，如顶端网页设计骗局和您需要知道的有关网站托管和域名 ，都免费提供从转乘出版 。 He is also a frequent contributor of articles on doing business holistically.他亦是经常投稿的文章，做生意的整体。

Important Note for Instant Web Page Solution Customers 重要注意事项即时网页的解决方案客户

For highest quality service, please use the Live Help system on the Instant Web Page Solution web site .为最高品质的服务，请使用Live的帮助系统就即时网页的解决方案的网站 。 This allows our support team to more efficiently identify you as a IWPS customer and direct you to the specific resource materials available on the IWPS website.这使得我们的支援小组，以更有效地找出你作为一个iwps客户和直接的，你到具体的资源材料，可于iwps网站。